Grand Casino Dunedin is located at 118 High Street, Dunedin, New Zealand. This page provides official contact details, operating hours, and guidance on how to direct different types of enquiries to the appropriate channel.
Contact Details
The following information is provided for guests, members, and members of the public who need to reach Grand Casino Dunedin directly.
Address: 118 High Street, Dunedin, New Zealand
Phone: 03 477 4545
Email: [email protected]
For written correspondence, mail should be addressed to the venue at the physical address listed above.
Operating Hours
Grand Casino Dunedin is open daily from 12:00 pm. The venue is closed on Christmas Day and Good Friday. These closures apply each year without exception and are not subject to change based on individual request.
For visits on other public holidays where there is uncertainty about operating hours, contact by phone or email in advance is recommended.
How to Direct Your Enquiry
To support efficient handling of enquiries, users should select the contact method that corresponds to the nature of the request.
General Enquiries
For questions about venue access, facilities, membership, or any matter not covered by a specific category on this page, contact by phone at 03 477 4545 or by email at [email protected]. Written enquiries are reviewed and responded to within a reasonable timeframe during normal business hours.
Responsible Gambling and Support
Grand Casino Dunedin operates under New Zealand gambling legislation. If you or someone you know requires support related to gambling harm, support can be requested on-site from a staff member, or from one of the following independent services:
- Gambling Helpline Aotearoa provides support 24 hours a day, seven days a week.
- Problem Gambling Foundation of New Zealand (PGF Services) provides free, confidential support to individuals and families affected by gambling harm.
These services operate independently of Grand Casino Dunedin and are not affiliated with the venue.
Regulatory and Compliance Matters
Matters relating to casino licensing, regulatory compliance, or formal complaints about casino operations in New Zealand fall under the jurisdiction of the Department of Internal Affairs (DIA). The DIA gambling group can be contacted as follows:
Freephone: 0800 257 887
Phone: +64 4 495 7253
General gambling email: [email protected]
Casino operations email: [email protected]
Casino compliance email: [email protected]
Online gambling complaints: [email protected]
The DIA maintains offices in Wellington, Auckland, and Christchurch. For matters concerning the Gambling Commission, the contact email is [email protected].
Grand Casino Dunedin does not handle regulatory complaints on behalf of the DIA or the Gambling Commission. Regulatory matters should be directed to those bodies using the contact details listed above.
Visiting the Venue
Grand Casino Dunedin is situated in central Dunedin at 118 High Street. Guests are required to comply with all venue conditions of entry, including age verification requirements under New Zealand law. Entry is restricted to persons aged 20 years and over, in accordance with applicable legislation.
Guests with accessibility requirements or those needing specific arrangements prior to a visit should contact the venue by phone or email in advance so that appropriate assistance can be arranged.
Response Times and Communication
Enquiries submitted by email are reviewed during standard business hours. Same-day responses to written enquiries are not guaranteed, in particular during periods of high volume or on public holidays when the venue is closed.
Phone enquiries are handled during venue operating hours. Calls received outside those hours will not be answered by venue staff.
Grand Casino Dunedin does not provide support through social media channels for individual enquiries. All formal communication should be directed through the contact details listed on this page.
Updates to Contact Information
Contact details and operating hours listed on this page reflect current information as maintained by Grand Casino Dunedin. In the event of changes to venue hours, address, or contact channels, this page will be updated accordingly. Users are advised to refer to this page directly rather than relying on third-party sources for contact information.